Whenever you contact us, or we contact you, we will always ensure it is you that we are dealing with by asking for specific elements of your telephone password or your pre-agreed security questions. Find out more about the security measures we have in place to protect you.
Whenever you call us, or we call you, we will always ensure it is you that we are dealing with by asking for specific elements of your telephone password or your pre-agreed security questions.
Online access to your account is only permitted once you have verified yourself using your internet banking login credentials.
Whenever you log in to our mobile app or online banking service, you can always be reassured you are on a secure, encrypted session. On the online service, the address should begin with https:// with a closed padlock symbol shown next to the address bar.
Our mobile app and online payments system offer secure methods of transacting. They allow you to view your accounts, make payments and transfers, and send us secure messages.
As we do not recommend email for sending confidential information, the most secure way to send us a message is
via our secure online banking service or via Qwil, our secure messaging app.
Please note, we will never contact you to ask you to supply your personal or security details by email. We remain,
however, entitled to continue to rely on any email indemnity mandate that you may have elected to provide to us and have not revoked by notice to us in writing.
We will not send financial information or personal data, such as copy application forms or mandates, via email, without you having an email mandate in place with us and without speaking to you first to verify each request. Such communication will be at your own risk and, instead, we recommend the use of Qwil.
We will never ask you for your full passwords or other confidential information, such as Visa PINs, or names of authorised signatories on your account. You should never disclose any such information to anyone who contacts you, by whatever method.
Our aim is to protect your assets. If you have any suspicion that your security may have been compromised, please contact us immediately and we will reset your passwords and limit any potential fraud attempt.
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