Do you have a question related to any of our private wealth management services? Find a list of the most common questions clients ask us. If your question is still not answered, don't hesitate to get in touch.
We offer two options within our online banking facility. You can choose from a simple account viewing facility or you can opt for a fully transactional online banking service.
All of our products and services are available to view online. The Focus product integrates your banking and investments into one account which gives an integrated report online. This shows all details of banking and investment transactions you have made, enabling you to see your total net worth with us.
Please contact our client services centre on +44 (0) 1624 645000 between 8am and 8pm (UK time), from Monday to Friday, who will be able to identify you using several levels of security questions and re-confirm your username. In the event of your password being forgotten, a temporary password will be assigned to you giving you the opportunity to log on and change it to something more memorable to you.
We recommend that all clients change their online password at least every 60 days to help maintain the security of your account.
Fixed term deposit holders can view their interest rate via their online account access. Once logged on, select the relevant account and click on Account Details.
All other interest rates can be viewed by clicking here.
Please contact our client services centre on +44 (0) 1624 645000 between 8am and 8pm (UK time), from Monday to Friday, who will be able to offer support.
We hold an internationally recognised Baa2 credit rating from Moody's reflecting our highly liquid, well capitalised and relatively low risk entity. Moody's are a leading provider of independent credit ratings and are among the world's most respected and widely utilised sources for credit ratings, research and risk analysis. More information about Moody's can be found on their website.
In addition, our very low risk business model has ensured no investment in Sub Prime instruments or other such proprietary investments, neither do we need to borrow any money from the money markets to fund our operations. As a consequence, we are not impacted adversely by the current market conditions.
The parent of Nedbank Private Wealth is Nedbank Group Limited, which is incorporated in South Africa and is regulated by the South African Reserve Bank. Nedbank Private Wealth places limited funds with other parts of its group and thus its financial standing is linked to, albeit not wholly dependent upon, that of the group. Nedbank Private Wealth has its own independent credit rating from the international credit rating agency, Moody's. Depositors may wish to form their own view of the financial standing of Nedbank Private Wealth and the group based on publicly available information.
Our operations are based in established and reputable banking centres and are licensed respectively by the Isle of Man Financial Services Authority for Banking and Investment Business, the Jersey Financial Services Commission to carry on deposit-taking and investment business and the London office is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
If you are holding investments with us through our custody and nominee service, or indeed our discretionary investment management services, your investments are held outside Nedbank Private Wealth within a nominee company. Therefore your assets are securely ringfenced in such a manner as to clearly indicate that they do not belong to Nedbank Private Wealth.
You can either download an application form and terms and conditions, complete it and send it to us with the correct documentation or contact us on +44 (0) 1624 645000, where your requirements will be matched to the most suitable product or service from our range.
We accept applications from companies, however "Trading as" accounts are not available (ie, accounts which do not include the legal names of its proprietor, the names of all partners, or the official registered name of the limited partnership or corporation that owns it).
Accounts can be opened for personal and corporate trustees, charities, clubs and unincorporated associations.
We can offer our services in any of the world's major currencies and provide a Platinum Visa card in sterling, euro and US dollars. Where required, a full commission-free foreign exchange service is available, with no minimum or maximum size of deal.
Cheques and bank transfers are the only accepted forms of deposits. For withdrawals, sterling accounts can have standing orders and direct debits set up for regular payments within the British Isles. Banking and investment instructions can be taken by telephone, letter, email or fax (the latter two are subject to a special withdrawal mandate). Telephone instructions and requests for information will only be accepted if we can adequately identify the caller as the accountholder. Investment instructions are time-bound and we can only act on such instructions if sufficient time is allowed.
Our Platinum Visa card allows you to make purchases and cash withdrawals.
Please note: The purpose of these Frequently Asked Questions (FAQs) is to give general information about our products and services and the private banking industry. The information contained in these FAQs is not intended to and does not constitute any offer by us to sell, neither is it intended to be an invitation or solicitation to buy, any product or service and must not be relied upon in connection with any investment or other decision. Nothing contained in these FAQs constitutes investment, legal, tax or other advice and is not to be relied on in making an investment decision.
The full website disclaimer notice provides more information on legal and regulatory issues and other matters which you should be aware of when reviewing the content of this Website.
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