Visa has now pushed back its original implementation date.12 April 2019
We recently wrote to our clients who hold a Nedbank Private Wealth Platinum Visa card, highlighting the new online security measure that was due to be introduced on 14 April 2019.
From this date, the Verified by Visa screen presented at checkout for some online purchases would have changed.
Instead of a personal password, or answers to pre-defined questions, the new Verified by Visa screen will require you to type in a six-digit code, known as a one-time passcode (OTP), which will be sent by SMS to your mobile phone.
Visa has now pushed back its original implementation date.
We will be in touch as soon as we know a new date. However, in the meantime, we would appreciate it if clients can continue to update the mobile phone numbers for all cardholders linked to their account.
We apologise for any inconvenience that this may cause and thank you to all those who have already responded with their up-to-date mobile phone numbers.
Changes to the Verified by Visa screen are industry-wide and part of the ongoing protection of clients against fraud. OTPs are unique and only valid once, which makes them more effective at protecting your Visa card from potential fraudulent use.
In order to receive OTPs for online purchases, you need to ensure that the mobile phone numbers we hold for you, and each cardholder linked to your account, are kept up-to-date. If you feel you need to give us a new or updated mobile phone number, please contact your relationship manager, or our client services team.
Q: What if I don’t have a mobile phone number?
A: If you don’t have a mobile phone number you will need to complete an alternative security check. You will be prompted at checkout to contact our client services team who will be happy to help.
Q: Does this affect all of my purchases?
A: No, OTPs only apply to some online purchases.
Q: Can I opt out?
A: This is an industry-wide change to the Verified by Visa screen meaning you cannot opt out.
Q: What makes OTPs more secure?
A: OTPs are more effective at preventing your Visa card from fraud because they are unique and time sensitive for each transaction. OTPs are sent directly to your mobile phone meaning they can only be used by you.
Please download a pdf version of the leaflet or email firstname.lastname@example.org.
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