Welcome to our Winter issue
I am delighted to welcome you to this issue of Opportunity, my first since taking over from Greg Horton in March this year.
It has been an extremely busy, but enjoyable, first few months as I have got to know the teams across all our office locations. I am incredibly impressed by the passion and enthusiasm of everyone I’ve met, and their dedication to delivering excellent personal service.
One of my keen interests since joining is our technology development programme. We continue to invest in our systems to provide you with more choice in the ways you can engage with us. As part of this rollout, we have launched our new mobile app and I am delighted with the positive response to this. Our ongoing investment in technology is designed to enhance rather than replace the human touch.
When choosing a private banking relationship, it often comes down to the people you deal with on a daily basis. Consistency is important and many of our staff have been with the company for a long time. This means we can offer named points of contact, direct line numbers, and staff taking ownership of your request and seeing it through personally. We won’t always get it right, but we always endeavour to put any problems right as quickly and efficiently as we can.
We appreciate that by looking after our staff well, they will look after you. And our focus on our people was recognised once again this year in The Sunday Times 100 Best Companies to Work For listing, where our staff voted us in at number 24 – the only private bank on the list. We have also received a further two awards this year from the International Fund and Product Awards, for Best International Private Banking Service and Best International Wealth Management Provider (UK), both for the third year running.
While a focus on our people and client service seems obvious, we continue to see new clients referred to us as a refuge from larger, more impersonal private banks. Our teams place great value on the friends and family that are introduced to the bank, and I would like to thank those of you that continue to advocate our high service levels to those who are yet to experience them.
Finally, I would like to thank you for all your feedback and the thoughtful suggestions I have received since I joined. I welcome all your ideas and comments so please keep them coming in to me.
With best wishes,
Managing Director and Executive Head, Nedbank Private Wealth International
The latest Opportunity newsletter PDF is available to download here online.
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