The early release version of the mobile app is a quick and easy way to view details of your accounts and investments. We will add more features in the near future, including transactional banking, online dealing, and more.
Overview - A summary of your total assets with us, including cash and investments. Click on the right arrow to display any liabilities. Scroll down to see indicative exchange rates.
Accounts Overview - The first screen shows a quick overview of all account balances. Touch the account you wish to view in more detail.
Focus Term Deposit - The available and posted balances are shown here, as well as transactions, the most recent shown first.
Details - On this screen, you will find full details of your term deposit including start date, end date, and the interest that will be paid on maturity.
Eligible deposits with our London office are protected by the Financial Services Compensation Scheme ("FSCS").
Focus Account - View your current balance - this is the amount available for spending. You can also view any pending transactions. Transactions are shown in date order, with the most recent first.
Details – This shows the date the account was opened, and the sort code/Iban numbers required when sending funds into your account.
If any loans are agreed, facility details are also shown here.
Cards – This page shows your active Visa debit cards. Please note that only the last four digits of the card number are displayed.
Here you will also find the 24-hour hotline telephone number for reporting lost or stolen cards.
"Securities" refers to all stocks, shares and other investments you have selected yourself. If you have a Discretionary portfolio managed by us, it will also be shown here under the heading “Discretionary”. Touch each investment you hold to see further details.
Investment Details - The investment detail screen shows a list of your investments, the book cost, quantity held, current mid-price, market value and SEDOL number. Click on the security name to see transaction information.
Investment Transactions - Shows the cost of the security, the quantity held, transaction type, date, and settlement date, if different. Clicking on the Security name will bring up full contract note details.
The More page includes methods of contact, fingerprint settings, logging out and more.
Contact us – On this screen you can choose to contact us by telephone or email and you can also find a link to our website.
Fingerprint Settings – Here you can enable or disable TouchID and facial login recognition for the mobile app.
Enrol to South Africa - If you hold accounts with Nedbank Private Wealth in South Africa, and don’t already view them via the mobile app, you can enrol here to do so.
Leave feedback - This inbox has been set up specifically for your comments on the mobile app. If you would like to contact us on any other subject, please
telephone or email our client services centre on +44 (0) 1624 645000 between 8am and 8pm (UK time), from Monday to Friday.
Log Out - Click here to log out. Please note - The mobile app will logout after 10 minutes, to prevent unauthorised access when a session has been left unattended, or sooner if you have set your device to have your “screen lock” activated after less than 10 minutes of inactivity. It will also logout if you switch out of the app, or go to your home screen, or when your mobile device goes into “sleep” mode.
This feature will be available in the near future. In the meantime, please continue to make payments via the Online Banking Service.
This feature will be available in the future. In the meantime, please contact us when you would like to place a trade.
This feature will be available in the future. In the meantime, please contact us for foreign exchange transactions.
Investment values are correct as at the end of the previous business day. Cash balances are updated periodically throughout the day, and very recent transactions may not be shown immediately.
On the home dashboard, the total Focus account value is shown in the currency in which you have asked us to report your Focus account in. Individual account balances are shown in the currency of each account. Investment values are shown in the currency in which you have asked us to report your Focus account in.
Exchange rates used are shown on the home page. These are indicative exchange rates only.
You can view your accounts with Nedbank Private Wealth in South Africa, as well as your International accounts, via the mobile app.
There are additional features available for South African accounts, such as payments, messaging and mobile chat. These are not yet available for International accounts, however we will add more features to International accounts in the mobile app over the coming months.
What do you think of the new site?