Do not share your login PIN with anyone else. Consider logging in with your fingerprint or facial recognition – these features are unique to you, and impossible to forget.
We strongly recommend that you never store your login details, passwords or any other security information on any of your devices unless they are in a secure app specifically designed to store passwords.
Only download our mobile app from Google Play or the App Store for iPhone®. If you find our mobile app on any other app store, it could be a fake – do not download it.
Some devices are 'jailbroken' which means that the software restrictions imposed by the manufacturer have been removed, allowing downloading and installation of apps that are unavailable through the official app stores. It is possible that if you have a jailbroken device, our mobile app will not work.
Please note that any loss suffered due to a jailbroken device is your responsibility. Refer to our Online Wealth and Mobile App Services Terms and Conditions for more details.
Keep your smartphone’s operating system up-to-date, to make sure you have all the latest security patches and upgrades.
The mobile app is a secure way to access your accounts. Each time you access the mobile app and login, you will be securely connected to your Focus accounts. The mobile app does not store your Focus account information on your mobile device.
The mobile app will logout after 10 minutes in order to prevent unauthorised access when a session has been left unattended, or sooner if you have set your device to have your 'screen lock' activated after less than 10 minutes of inactivity. It will also log you out if you switch out of the app for longer than one minute, or go to your home screen, or when your mobile device goes into 'sleep' mode.
As your account data is not stored on your mobile device, your account information is not accessible to a third party, unless they know your login PIN (see our security tips above for more information). When you replace your device, simply reinstall the app, and reactivate your account.
Your mobile device may allow you to register your fingerprint or face, and use these biometric details to open up your device and login to mobile apps. Our mobile app supports this feature, and you can choose to enable 'Touch ID' from the More button within the app. Click here for more information. You will first need to enable touch ID on your device, which you can do via your phone settings.
Using your fingerprint or face to login is secure and convenient as these are unique to you, and impossible to forget. Your fingerprint or face can’t be stolen from your mobile device even if it is lost or stolen. We recommend that you delete any fingerprints or faces that are not yours from your device.
You can disable this feature for the mobile app only, by clicking on the ‘More’ button, then choosing the ‘Touch ID settings’ option, and switching off this feature. Alternatively, if you wish to disable this feature on your entire mobile device, you can do so through your device settings.
If you have received an SMS message from us it is usually because you have attempted to make a payment. This occurs if you have either added a new payee or to authorise some types of payments. If you have any further queries regarding SMS messages, please contact our client services team at email@example.com.
“Google Play and the Google Play logo are trademarks of Google LLC.”
Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc.
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