The Nedbank Private Wealth International App now includes UK domestic payments and same currency transfers within a Focus account. This guide will help you with the basics, and if you would like any further assistance, please contact our client services centre at email@example.com. We will be updating the app with further transactional functionality in a later release.
To make a UK domestic payment, first press the ‘Transact’ button in the centre of the menu bar at the bottom of the app screen. Select the ‘Domestic’ icon. Next, select the Focus bank account you wish to make the payment from from the list of accounts. Insert the payee's payment details, and your reference, if required. Once you have checked the payment information press the 'Review payment' button at the bottom of the app screen.
You will now be presented with a screen to review your payment details. Please check all information carefully, then select your delivery option - either three days, at no cost (this is the default option) or same-day for a nominal fee. For a full list of our charges for UK domestic payments when using the mobile app, please consult the table below.
Please note the maximum daily payment limit is £10,000, and the maximum number of payments is 20 per day.
STERLING PAYMENT CHARGES (ONLINE BANKING AND MOBILE APP PAYMENTS ONLY) to a bank within the UK clearing system
|SAME DAY VALUE:|
|PAYMENT UP TO AND INCLUDING £2,500||£5|
|PAYMENT GREATER THAN £2,500 AND UP TO AND UNCLUDING £10,000||£15|
|PAYMENTS FOR 3-DAY VALUE - (MAXIMUM £10,000)||FREE|
You can specify the type of payment you require through online banking or our mobile app.
Once you have reviewed your payment details, press the ‘Confirm Payment’ button at the bottom of the app screen.
For certain types of payments, you will receive an SMS from us containing a one-time password. Please note that in order to retrieve the one time password, you can switch out of the app for up to one minute. Input the one time password as requested, and press confirm.
Alternatively, if you use a hardware token to generate your one-time password. Please obtain a code from your device and enter it as requested, then press confirm.
We will send an email to the address registered in our records, to confirm that your payment instruction has been received.
Internal transfers can be made to and from any bank account in the same currency within the same Focus account. We plan to add more functionality for transfers between different Focus accounts, and between accounts in different currencies, in a later release.
To make an internal transfer, first press the ‘Transact’ button in the centre of the menu bar at the bottom of the app screen, then select the ‘Transfer’ icon. At the top of the screen you can select the Focus account you want to make transfer within. Below that, you can select the bank account you wish to transfer from and the bank account you wish to transfer to. Add the amount and any reference below then press ‘Review Transfer’.
You can then review the details of your transfer. Please ensure you have checked all the details are correct and press the ‘Confirm transfer’ button.
If a payment has been sent with incorrect details, please contact our client services team either by telephone on +44 (0)1624 645000 or via email at firstname.lastname@example.org.
Please contact our client services team either by telephone on +44 (0)1624 645000 or via email at email@example.com.
You can instruct a payment or transfer anywhere in the world provided you have internet access.
The maximum payment amount is £10,000 per day, and the maximum number of payments in a single day is 20 (subject to the overall payment limit of £10,000 per day). There is no limit on internal transfers. If you are planning to make a large payment or transfer, please contact our client services team.
We’re working on this functionality at the moment and are planning to add payee management to our online banking service and the app in a later release.
The Nedbank Private Wealth app allows you to switch out of the app, in order to retrieve your one-time password from our SMS message, to verify your payment. The maximum time allowed is one minute. After that, you will be logged out of the app, and will need to log back in and re-start the payment instruction. We do not recommend that you switch out of the app for any other reason.
Don’t worry as any payments in mid process are automatically cancelled if you are locked out of the app or spend over one minute switching between apps. Simply log in and start the payment process again.
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