To set up your account on the mobile app, you need to be registered for Online Wealth and Mobile App Services, please click here for an application form. If you are already registered, you can install and activate the mobile app by following the simple steps below.
The mobile app is available on Google Play and the App Store for iPhone®. Go to the relevant app store on your mobile, select the search option, type in Nedbank Private Wealth, go to the correct listing and install.
When installing the mobile app, you may be asked to give your authority for the app to use various features on your phone - for example, access to your camera or contacts. Nedbank Private Wealth will never use this access for any reason other than for purposes we will communicate to you. Your right to privacy and the security of all your personal information will be maintained in accordance with our usual standards of client confidentiality.
Region Selection - Click on the mobile app icon on your home screen and the above screen will appear. Select the ‘International’ option.
Become A Client - If you are not already a client of Nedbank Private Wealth, please use this button to send us a request to contact you at a preferred time. We look forward to hearing from you.
Activation - If you are already a client, select ‘Activate’ and the login page will appear.
Terms and Conditions - You will be prompted to read and then accept our terms and conditions for using the mobile app. Please read through these carefully and if you agree, click accept to continue. It is not possible to use the mobile app unless you accept our terms and conditions.
Login Details - Input your online banking username and password in the boxes provided and select ‘Log In’. If you are experiencing any issues logging in to your account, please click ‘Contact Us’ below the ‘Log In’ button, or contact our client services centre on +44 (0)1624 645000 between 8am and 8pm (UK time), from Monday to Friday.
Memorable information - Input the requested characters from your memorable information and select ‘Confirm’.
If you have forgotten your Online Banking login details or your memorable information, please click ‘Contact Us’ below the ‘Log In’ button, or contact our client services centre on +44 (0)1624 645000 between 8am and 8pm (UK time), from Monday to Friday. If you have not yet enrolled for Online Wealth and Mobile App Services, click here for an application form.
Create your PIN - Create a five digit PIN code and input it once more to confirm. Next, you will be given the option to enable Touch ID login for the app. For more information on biometrics see our security guide.
Activation Confirmation - The message shown above will be displayed. Select ‘Continue to Dashboard’.
Next time you login - Select the Nedbank app icon to open the mobile app and select ‘Log in’.
Input your pin - Input the five digit PIN code that you previously created.
Announcements – Here we display important updates, notices and latest update information about the mobile app.
Home - You will then be presented with the home screen, showing your total wealth with Nedbank Private Wealth International, as well as a summary of your cash balances and investments.
For more information on how to use the app, please click here.
If you’ve already enrolled to the mobile app and would like to enable biometric recognition, go to the ‘Touch ID’ settings in the More screen and turn this on with the ‘Enable’ button.
You can then log in securely using your unique fingerprint or facial recognition in future.
If you no longer wish to use the mobile app, simply delete it from your device. You will still be able to use our Online Banking Service. If you also wish to stop using our Online Banking Service, please contact us.
You can disable this feature for the mobile app only, by clicking on the 'More' button, then choosing the 'Touch ID settings' option, and switching off this feature. Alternatively, if you wish to change or disable this feature on your mobile device, you can do so through your device settings.
If you are using an Android™ device, hold down the mobile app icon until a message appears and select the ‘Uninstall’ icon. If you are using an iPhone®, hold down the mobile app icon until it begins to shake and displays an ‘X’ in the top left hand corner. Then tap the ‘X’ and confirm to delete the mobile app.
“Google Play and the Google Play logo are trademarks of Google LLC.”
Android is a trademark of Google LLC.
Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc.
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