No, the mobile app is free to download and use.
Yes, the mobile app will work on any Android™ or iPhone®, provided you are operating iOS9 or Android 4.1 or later versions.
Yes, you can use the mobile app on any number of devices.
Yes. Please be aware that you will be responsible for complying with laws in the country in which you use the mobile app.
The mobile app has been designed specifically for smartphones. If you use it on a
tablet, some screen stretching may occur. For a better experience, we recommend you log in to our web based online banking service when using your tablet.
You will be able to view the same set of accounts that are currently linked to your online banking profile.
If you also hold accounts with Nedbank Private Wealth South Africa, you can view these via the mobile app. Please note that there are additional features available for South African accounts, such as payments, messaging and mobile chat. These are not yet available for International accountholders, however we will add more features to the mobile app over the coming months.
You can view your accounts with Nedbank Private Wealth in South Africa, as well as your International accounts, via the mobile app.
There are additional features available for South African accounts, such as payments, messaging and mobile chat. These are not yet available for International accountholders; however we will add more features to the mobile app over the coming months.
If you are using the same phone number, simply delete the mobile app from your old device, then install it on your new device and reactivate your account.
See the how to install webpage for more details.
As your account data is not stored on your mobile device, your account information is not accessible to a third party unless they know your login PIN (see our Security and Tips page for more information). When you replace your device, simply reinstall the mobile app and reactivate your account.
It is important to tell us straight away, so that we can contact you correctly in the future. Please contact us as soon as possible.
You have three attempts to enter your PIN. If you enter it incorrectly three times,
the mobile app will ask you to reactivate it. You will need to enter your online banking Username, Password and characters from your memorable information, and then set up a new PIN. Refer to our how to install webpage for more information.
Simply delete the mobile app and reinstall it. You will be asked to create a new PIN. Refer to our how to install webpage for more information.
It is important to tell us straight away. Please contact us as soon as possible.
Please contact us so that we can assist you.
If you have changed your online banking password or memorable information, we will send you an email to the email address you have registered with us, to confirm that a change has been made. If you receive an email like this from us, but have not made any changes, please contact us as soon as possible.
Changing your online banking password and memorable information will not affect the smooth running of the mobile app, and you do not need to make any changes within the mobile app. However, if you forget your PIN and need to reinstall the app, or if you install it on a new device, you will need to type in your new online banking password and memorable information details to activate the mobile app.
The mobile app will only work if you are connected to the internet. Make sure you have a connection before trying to log in.
Check that your operating system is up-to-date. The mobile app requires your device to operate iOS9 on iPhone or Android 4.1 or later versions.
If you have forgotten your login details, and the questions above have not helped, please contact us so that we can assist you.
Android is a trademark of Google LLC.
Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc.
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